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Legal
Draft — pending legal review
This document is a structured draft prepared for review. It has not yet been reviewed by a qualified lawyer and does not constitute legal advice. It will be finalised before the site accepts payments.
PERSPEKTIVA is a trading brand of TOMISLAV GAVRIĆ PR KONSULTANTSKE DELATNOSTI U OBLASTI INFORMACIONE TEHNOLOGIJE PERSPEKTIVA-KONSALTING NIŠ (PALILULA), an entrepreneur (preduzetnik) registered in the Republic of Serbia. Registration number (matični broj) 68241251, tax identification number (PIB) 115280319, registered address Tanasija Mihajlovića-Španca 54, Niš – Palilula, Serbia. Contact: hello@perspektivagroup.com.
As a consumer you may lodge a complaint (reklamacija) about a service you purchased — its conformity with what was agreed, a defect in delivery, an incorrect charge, or the content of an invoice.
Complaints can be lodged through the complaint form on this page or by email to hello@perspektivagroup.com. State your order reference where you have one, and describe what you believe is wrong. There is no fee, no special format is required, and lodging a complaint never affects how you are treated as a customer.
We confirm receipt of your complaint without delay and record it in our complaint register with a reference you can quote.
We answer every complaint within 8 days of receipt, stating whether it is accepted, how we propose to resolve it, and the timeframe for the resolution. Where we propose a resolution, it is carried out within 15 days of our answer, unless you agree otherwise in writing.
A complaint is tracked internally through the statuses: received, in review, answered, resolved, and rejected — the status is available to you on request.
If you are not satisfied with our answer, you may pursue out-of-court resolution of the consumer dispute through the mechanism established under the Law on Consumer Protection, submit a complaint to the competent market inspection authority, or bring the matter before the competent court in the Republic of Serbia.
We participate in out-of-court consumer dispute resolution where the law so provides.
A complaint about a card charge can always be raised with us first — most charge issues are resolved fastest by the merchant. You additionally hold whatever chargeback rights your card issuer provides; using them is your choice and never penalised.
Submitting this form records your complaint in our register. You will receive a reference and an answer within 8 days.